AI Identity Assurance Agent for workforce help desks
OLOID Aura is a purpose-built AI agent designed to establish employee identity in real time when help desk requests require higher assurance - from password resets to MFA resets, access changes, and sensitive HR updates. Built for frontline and distributed teams who often don't have corporate devices.
IT Service Desk (High Risk)
- Password reset / account unlock
- MFA reset / authenticator re-enrollment
- New device enrollment verification (BYOD + shared environments)
- Access recovery for frontline apps and portals
IAM & Access Workflows
- Access requests for sensitive systems (step-up verification)
- Role/privilege change confirmations
- Contractor/seasonal worker identity checks before access enablement
Operations & Workforce Systems
- Timecard correction requests (identity verification before edits)
- Schedule access recovery / shift management support
- Badge photo / profile verification for workforce records
HR Shared Services
- Direct deposit / payroll changes (high fraud risk)
- Address / personal detail updates
- W-2 / pay statement access recovery
- Benefit enrollment identity confirmation
- Employment letter / workforce document access requests
Stop social engineering. Reduce escalations. Resolve requests faster.
Aura helps service desks verify workers with confidence, without relying on static security questions or fragile knowledge-based checks.
Manufacturing
Healthcare
Retail
Hospitality
Block Social Engineering
Reduce Escalations
Built for frontline teams
Faster Resolution
Verify the worker. Resolve the request. Keep data minimal.
Aura follows a consistent, policy-driven flow that's repeatable across IT and HR support.
01
Intake
Worker starts a request via chat or voice
02
Risk Decision
Aura determines assurance level based on request type
and policy
and policy
03
Verification
Dynamic questions, IDV, HR photo match (and video soon)
04
Action + Audit
Request is completed (or routed) with verification outcome recorded
05
Privacy-First
Session data is purged after completion
Three intelligent verification methods Choose the assurance level you need
Aura supports multiple verification paths so you can match verification strength to request sensitivity, worker context, and operational reality.
Dynamic AI Security Questions
Move beyond static security questions. Aura generates dynamic, role- and profile-aware questions using real-time HRIS context - ideal when you need fast verification without requiring documents or biometrics.
- Real-time HRIS connectivity
- Adaptive questions based on policy
- Designed for fast resolution
- Session-based processing
Chat Mode
Voice Mode
Video Mode
AI Agent Active
ID Verification
When the request risk is higher, Aura can invoke document based ID verification through your preferred vendor, optimized for mobile-first worker experiences.
- Connect to your existing IDV vendor
- Worker captures ID using mobile device camera
- Real-time verification through your preferred vendor
- Identity matched, session data immediately purged
Zero PII Data Storage
OLOID Aura never stores personal identification data. All verification happens in real-time with your vendor, and session data is immediately purged after successful authentication.
HR Picture Verification
For frontline environments where an HR or badge photo already exists, Aura can verify a worker by comparing a live selfie against the authorized HR / badge picture - built to be secure and fast.
- MCP server connects to HR / badge photo repository
- Worker takes a live selfie for verification
- Facial biometrics compared with database photo
- Biometric templates immediately deleted post-verification
AI Agent Active
Purpose-built MCPServer for IAM
Aura includes a purpose - built MCP Server optimized for identity and access management use cases - bridging workforce systems and verification methods securely.
Strong RBAC for IAM use cases
Real-time HRIS connectivity
Liveness detection
Session-based processing
Sub-second processing
Zero PII storage. Session-based processing. Built for security teams.
Aura is engineered for identity assurance without creating new data risk.
Zero PII data storage
Verification is real-time with no persistent storage of personal data
Session-based processing
Immediate purge after authentication completes
RBAC controlled
Access to verification methods and connectors is role-based
Frontline-designed
Built for shared devices and
BYOD realities
BYOD realities
When you can't afford weak verification
Use Aura for scenarios where social engineering risk is high and identity confidence matters.
I lost access to my account - reset my password.
Healthcare
My authenticator broke - reset my MFA.
Retail
I can't access my pay statements/W-2.
Manufacturing
Update my direct deposit information.
Hospitality
I'm a new hire/seasonal worker - help me access the workforce portal.
Hospitality
Unlock my account after too many failed attempts.
Manufacturing
I need access changed due to a role or location update.
Healthcare
Join the Private Preview Program
Be among the first teams to deploy a multi-modal Identity Assurance Agent purpose-built for workforce help desks.
Frequently Asked
Questions
What channels does Aura support?
Aura supports Chat and Voice today, with Video verification coming soon for step-up assurance.
Does Aura replace our help desk tools?
Aura is designed as an identity assurance agent that can be invoked within your existing help desk and IAM workflows, automating verification and routing outcomes securely.
Do you store IDs, selfies, or biometric templates?
Aura is designed for session-based verification with zero PII storage, and biometric templates are deleted post-verification.
What systems can Aura connect to?
Aura supports real-time HRIS integration (Workday, SAP SuccessFactors, BambooHR, ADP, UKG, and custom HR databases via secure APIs) and can work with leading IDV vendors (Jumio, Onfido, Veriff, Persona, IDnow).
