Passwordless Authentication for
‍BPO & Contact Center Agents

Strengthening Security, Compliance, and Productivity for Remote and In-Office Agents.

In the BPO and contact center industry, securing customer data, maintaining regulatory compliance, and optimizing agent productivity are top priorities. Agents handle sensitive customer information daily, and traditional password-based systems introduce risks, especially in environments with high turnover. Passwords can lead to security vulnerabilities, especially when agents transition out of the organization, potentially exposing both company and customer data.

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Quick, Secure Access Tailored for Agent Workflows

Eliminate Proxy Worker Risks

Facial recognition and RFID-based authentication verify each agent’s identity, reducing unauthorized access and improving accountability.

Enhance Data Security for Agents

Geo-fencing, anomaly detection, and biometric verification protect customer data and meet data protection regulations, even in remote work settings.

Streamline Supervisor Monitoring

OLOID’s real-time alerts, dashboards, and continuous authentication tools support effective supervisor oversight, helping to maintain quality and security across all agent interactions.

Why OLOID?

OLOID’s passwordless authentication platform is designed specifically for BPO environments, eliminating the need for passwords through facial recognition, RFID-based authentication, and presence detection. This approach not only streamlines access but ensures that agents are not exposed to any company or customer passwords, reducing the security risks associated with staff transitions. By seamlessly integrating with BPO workflows, OLOID empowers organizations to protect sensitive data, mitigate proxy worker risks, and ensure compliance with industry regulations like PCI-DSS.

MFA Compliance Without Mobile Devices: Secure customer data access without relying on mobile devices or physical tokens, meeting PCI-DSS and other regulatory requirements.

Reduced Security Risks During Staff Turnover: Agents are not exposed to passwords, minimizing the risk of data exposure when agents transition out of the organization.

Mitigating Security Risks During Off-boarding: As agents are never exposed to company or customer passwords, it mitigates the risk of credential misuse, and simplifies off boarding.

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Seamless Login with Facial Recognition and RFID Access Card based MFA

OLOID’s facial recognition and RFID-based login options enable agents to quickly and securely access customer service applications and shared devices without needing passwords. This approach protects data while simplifying the login experience, allowing agents to focus fully on customer interactions and quality of service.

Compliance-Focused Authentication for Regulated Data Access

MFA Compliance Without Dependence on Mobile Devices or Hardware Keys
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To meet regulatory requirements like PCI-DSS, OLOID provides a passwordless, multi-factor authentication solution based on facial recognition and RFID, removing the need for mobile phones or physical security keys, which are often impractical in BPO settings. This ensures that agents can securely access sensitive customer data, keeping compliance straightforward and reducing the administrative burden of managing authentication devices.

Geo-Fencing and Anomaly Detection for Remote Work Security

Data Security with Location-Based Access Controls
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OLOID’s geo-fencing and geo-anomaly detection features allow organizations to enforce location-based access restrictions, ensuring that sensitive data is only accessible from approved regions. This is particularly valuable in remote work environments, where strict location-based controls help meet data protection laws and prevent unauthorized access.

Continuous Presence Detection and Screen Lock for Secure Sessions

Automatic Screen Locking and Real-Time Supervisor Alerts
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OLOID’s continuous presence detection technology automatically locks screens when agents step away and alerts supervisors to potential security issues, such as additional faces or unauthorized devices near workstations. This feature ensures that customer data remains secure and that supervisors have the necessary tools to monitor agent activity effectively, increasing both security and accountability.

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